Frontline Source Group Holdings, LLC dba dfwHR
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http://www.dfwhr.com
http://www.dfwhr.com
USD
130000
YEAR
true
Director of Customer Success
Posted: 02/11/2025
2025-02-11
2025-04-18
Employment Type:
Direct Hire
Industry: Administrative
Job Number: 19240
Pay Rate: 130,000
Job Description
Our client in The Woodlands, Texas is seeking a Director of Customer Success on a direct hire basis.
Company Profile:
Information and Business Services
New Office
Growing Company
In business over 15 years
Director of Customer Success Role:
The Director of Customer Success will be responsible for overseeing all aspects of member support including basic benefit inquiries and complex issue resolution that involves research partner communication and creative problem solving
Lead and grow the customer support team serving as the main point of escalation
Provide direct support to members through phone and email setting a high standard for the team and ensuring a consistent high quality experience
Continuously assess the member journey identifying ways to improve engagement and satisfaction
Track and manage customer feedback and reviews across multiple platforms
Proactively recognize and address customer service trends suggesting and implementing system and process improvements
Manage relationships with key partners to resolve member issues effectively
Develop and execute strategies to meet customer support goals and KPIs
Review performance metrics identify discrepancies and take corrective actions
Enhance customer service quality by reviewing redesigning and documenting processes setting service metrics and tracking outcomes
Director of Customer Success Background Profile:
Over 7 years of progressive experience in customer support and team leadership consistently achieving successful outcomes
Strong expertise in sales and customer retention strategies
Familiarity with subscription based business models is highly desirable
Experience in the luxury travel lifestyle or high end service sectors is a notable advantage
Demonstrated ability to lead and motivate multiple teams
Outstanding written and verbal communication skills
Proven experience working with high net worth clients is preferred
A proactive solution focused approach with the ability to think creatively and resolve challenges efficiently
Exceptional time management and organizational abilities with a strong capacity to prioritize and meet deadlines in fast paced environments
High level of computer and technical proficiency
Features and Benefits of Client:
Dental
Health
PTO
Vision
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Company Profile:
Information and Business Services
New Office
Growing Company
In business over 15 years
Director of Customer Success Role:
The Director of Customer Success will be responsible for overseeing all aspects of member support including basic benefit inquiries and complex issue resolution that involves research partner communication and creative problem solving
Lead and grow the customer support team serving as the main point of escalation
Provide direct support to members through phone and email setting a high standard for the team and ensuring a consistent high quality experience
Continuously assess the member journey identifying ways to improve engagement and satisfaction
Track and manage customer feedback and reviews across multiple platforms
Proactively recognize and address customer service trends suggesting and implementing system and process improvements
Manage relationships with key partners to resolve member issues effectively
Develop and execute strategies to meet customer support goals and KPIs
Review performance metrics identify discrepancies and take corrective actions
Enhance customer service quality by reviewing redesigning and documenting processes setting service metrics and tracking outcomes
Director of Customer Success Background Profile:
Over 7 years of progressive experience in customer support and team leadership consistently achieving successful outcomes
Strong expertise in sales and customer retention strategies
Familiarity with subscription based business models is highly desirable
Experience in the luxury travel lifestyle or high end service sectors is a notable advantage
Demonstrated ability to lead and motivate multiple teams
Outstanding written and verbal communication skills
Proven experience working with high net worth clients is preferred
A proactive solution focused approach with the ability to think creatively and resolve challenges efficiently
Exceptional time management and organizational abilities with a strong capacity to prioritize and meet deadlines in fast paced environments
High level of computer and technical proficiency
Features and Benefits of Client:
Dental
Health
PTO
Vision
Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
Job Requirements
Management, Customer Success,
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Looking for exciting job opportunities in The Woodlands, Texas area? Discover a wealth of career options that await you in this vibrant region. Located just north of Houston, The Woodlands offers a perfect blend of suburban tranquility and urban sophistication. With a thriving job market, top-rated schools, and an array of outdoor amenities including The Woodlands Waterway, Hughes Landing, and the Cynthia Woods Mitchell Pavilion, this charming community is the ideal place to grow your career. From exploring unique shops and galleries at Market Street to enjoying delicious Texas-style barbecue, there's no shortage of reasons to consider making The Woodlands your home. Dive into our job listings now and set your sights on a bright future in this enchanting region.