Frontline Source Group Holdings, LLC dba dfwHR
https://cdn.haleymarketing.com/templates/63924/logo/dfw-200x200.png
http://www.dfwhr.com
http://www.dfwhr.com
USD
23.00
HOUR
true
Customer Service Representative
Posted: 11/24/2025
2025-11-24
2026-01-13
Employment Type:
Contract
Industry: Customer Service
Job Number: 19626
Pay Rate: 23.00
Job Description
Customer Service Representative
Our busy client located in Orlando, FL has an immediate need for one customer service representative on a long-term contract basis. Â
Company Profile:
Privately held company
Founded in 2008
Customer Service Representative Role:Â
The Customer Service Representative will interact with members/clients via phone and email to assist them with inquiries, concerns and requests during pre and post broadcast activities.
Inbound calls directly from members with some outbound calling
Correspond with members/clients via email to answer any questions or resolve issues in a timely manner
Verify and update member information
Respond promptly to member/client inquiries and resolve member/client complaints
Enter member/client data into appropriate database and manage members' records to record details of inquiries, comments and complaints as well as record details of actions taken
Recognize, document and alert manager of trends in member calls
Customer Service Representative Background Profile:
High School Diploma or GED
2+ years of customer service experience required
Must be computer literate and be able to work within multiple systemsÂ
Strong verbal and written communication skills
Medical knowledge/experience helpful but not required
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Â You can see the extensive list of benefits on our website under the Candidate âBenefitsâ tab.
Our busy client located in Orlando, FL has an immediate need for one customer service representative on a long-term contract basis. Â
Company Profile:
Privately held company
Founded in 2008
Customer Service Representative Role:Â
The Customer Service Representative will interact with members/clients via phone and email to assist them with inquiries, concerns and requests during pre and post broadcast activities.
Inbound calls directly from members with some outbound calling
Correspond with members/clients via email to answer any questions or resolve issues in a timely manner
Verify and update member information
Respond promptly to member/client inquiries and resolve member/client complaints
Enter member/client data into appropriate database and manage members' records to record details of inquiries, comments and complaints as well as record details of actions taken
Recognize, document and alert manager of trends in member calls
Customer Service Representative Background Profile:
High School Diploma or GED
2+ years of customer service experience required
Must be computer literate and be able to work within multiple systemsÂ
Strong verbal and written communication skills
Medical knowledge/experience helpful but not required
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Â You can see the extensive list of benefits on our website under the Candidate âBenefitsâ tab.
Job Requirements
Customer Service, Contract
Additional Information
dfwHR is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by dfwHR or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
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