Intake Customer Service Coordinator
Posted: 02/12/2026
Employment Type:
Contract
Industry: Customer Service
Job Number: 19726
Pay Rate: 18.00
Job Description
Intake Customer Service Coordinator
Our client located in San Antonio, TX is in need a of a Intake Customer Service Coordinator. This is a contract to hire opportunity.
Company Profile:
Home Health Care Service
Intake Customer Service Coordinator Role:
As a Intake Customer Service Coordinator you are responsible for managing the intake process for new clients and employees, ensuring accurate documentation, clear communication, and compliance with policies and regulations. Ideal for someone detail-oriented, organized, and comfortable in a fast-paced, people-focused environment.
Process new clients/employees following established intake procedures.
Conduct initial outbound calls to collect information and start the intake process.
Build rapport to foster open communication and trust.
Record client responses and relevant data accurately.
Respond to client questions and provide clear, helpful guidance.
Conduct follow-up calls to clarify or provide additional assistance.
Meet daily and weekly call volume and data collection goals.
Collaborate with team members to improve client engagement.
Request service plans from coordinators as needed.
Follow all policies, including data privacy, during client interactions.
Maintain and update tracking reports daily.
Review and process forms according to program rules and compliance standards.
Maintain accurate client files and records.
Prepare and distribute communications regarding missing documentation.
Assist clients with completing documentation and budget adjustments.
Support smooth client transfers to service advisors.
Help develop tools to streamline intake processes.
Observe confidentiality policies at all times.
Comply with federal, state, and internal policies, procedures, and regulations.
Intake Customer Service Coordinator Background Profile:
High school diploma or GED.
1-2 years of call center experience ideally healthcare customer service.
Bilingual (Spanish) preferred.
Able to work independently and collaboratively.
Strong time management, organizational, and attention-to-detail skills.
Excellent interpersonal skills, including active listening.
Effective written and verbal communication skills.
Our client located in San Antonio, TX is in need a of a Intake Customer Service Coordinator. This is a contract to hire opportunity.
Company Profile:
Home Health Care Service
Intake Customer Service Coordinator Role:
As a Intake Customer Service Coordinator you are responsible for managing the intake process for new clients and employees, ensuring accurate documentation, clear communication, and compliance with policies and regulations. Ideal for someone detail-oriented, organized, and comfortable in a fast-paced, people-focused environment.
Process new clients/employees following established intake procedures.
Conduct initial outbound calls to collect information and start the intake process.
Build rapport to foster open communication and trust.
Record client responses and relevant data accurately.
Respond to client questions and provide clear, helpful guidance.
Conduct follow-up calls to clarify or provide additional assistance.
Meet daily and weekly call volume and data collection goals.
Collaborate with team members to improve client engagement.
Request service plans from coordinators as needed.
Follow all policies, including data privacy, during client interactions.
Maintain and update tracking reports daily.
Review and process forms according to program rules and compliance standards.
Maintain accurate client files and records.
Prepare and distribute communications regarding missing documentation.
Assist clients with completing documentation and budget adjustments.
Support smooth client transfers to service advisors.
Help develop tools to streamline intake processes.
Observe confidentiality policies at all times.
Comply with federal, state, and internal policies, procedures, and regulations.
Intake Customer Service Coordinator Background Profile:
High school diploma or GED.
1-2 years of call center experience ideally healthcare customer service.
Bilingual (Spanish) preferred.
Able to work independently and collaboratively.
Strong time management, organizational, and attention-to-detail skills.
Excellent interpersonal skills, including active listening.
Effective written and verbal communication skills.
Job Requirements
1-2 years of call center experience ideally healthcare customer service.
Bilingual (Spanish) preferred.
Additional Information
dfwHR is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested by dfwHR or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.
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Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!